Most new and unopened items purchased from the Enco online store can be returned within 90 days of purchase, unless otherwise stated in the return policy exceptions.

Approved Returns

Approved returns will be exchanged for another item, refunded in cash, credited to your account, or refunded via store credit. Refunds will be issued in the original method of payment (credit card, PayPal, etc.), unless otherwise stated in the return policy exceptions. Returns of purchases made with a gift card or store credit will be refunded as store credit.

In cases where a return is required due to a store error, shipping costs will be fully refunded. Exceptions may apply (including expedited delivery). Items must be returned intact, packaging must be "like new," and all product components must be returned for a full refund.

Online Returns

For your convenience, Enco Customer Service can assist you in completing the USPS return form and scheduling the pickup of your returned items. Call us for assistance at: 787-739-3751.

Have questions or concerns about returns?

For shipping-related questions, contact us by filling out the following form or call 787-739-3751.